Looking for an Application Systems Analyst opportunity where your expertise directly impacts mission readiness and digital modernization? This role involves modernizing legacy systems, developing Power Platform solutions, supporting SharePoint Online administration, managing relational data models, and assisting the client's transition to cloud-native M365 environments, including building custom business applications and implementing custom workflows.
This is a great opportunity for someone early in their Salesforce career who is eager to learn and grow in a collaborative, fast-paced environment. You’ll work under the guidance of the Salesforce Team Manager and alongside our experienced Salesforce Administrator and Project Coordinator to support the firm’s customer relationship management (CRM) system and ensure it aligns with our business goals.
Manage and configure core call center systems (e.g., Genesys, Zendesk, Salesforce, Talkdesk) including user accounts, routing, IVR flows and new feature deployments, ensuring optimal operation. Identify and implement admin level configuration changes or process improvements within call center platforms to enhance call flow, agent efficiency and overall system performance. Provide operational technical support, monitor system performance, diagnoses and resolves incidents affecting call center functionality.
The Power Platform Solution Architect is responsible for designing, implementing, and optimizing enterprise solutions using Microsoft Power Platform. This role focuses on architecting scalable, secure, and high-performance solutions that enhance business efficiency and digital transformation efforts. The ideal candidate will work closely with business stakeholders, IT teams, and developers to translate business needs into robust solutions.
Join us as a consultant and shape the future in the world of Microsoft Power Platform and Dynamics 365! Your tasks will include consulting, designing, and implementing custom solutions based on Microsoft Power Platform and Dynamics 365, designing, developing, and executing Low Code projects, analyzing customer needs, and conducting workshops and training.